Refund policy

Every BotFitters item is printed or made to order for your team, just for you. Because of that, we can't accept returns or exchanges for a different size, a different color, or a change of mind. Please check the size guide on each product before you order.

If something's wrong with your order

If your item arrives misprinted, damaged, defective, or isn't what you ordered, we'll make it right with a free reprint or a full refund for that item.

Report it within 30 days of delivery.
Email info@botfitters.com with your order number and a photo of the issue. (If you got an email after delivery with a link to report a problem, you can use that link instead.)
There's no need to send anything back.
We'll let you know the outcome, usually within a few business days. Reprints ship at no cost to you.

Lost packages

If your order hasn't arrived within 30 days of shipping, email info@botfitters.com with your order number and we'll look into it and send a replacement or refund if it's lost.

Wrong address

Please double check your shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, we can reship it once you pay the shipping cost.

Personalized items

Items with a name, number or other personalization follow the same rules: we'll reprint or refund them if they arrive wrong or damaged, but we can't take them back otherwise.

Canceling an order

You can cancel within 24 hours of placing your order by emailing info@botfitters.com. After that, your gear is already being made and we can't cancel it. For team stores with a closing date, you can cancel any time before the store closes.